General FAQ

1. Do you restock items?
Some items are restockable. Whenever we get a restock, we will usually announce it on our Facebook fan page, so it’s good to check frequently.

2. Can you let me know when an item has been restocked?
Unfortunately, we are unable to do so. Sorry! We usually announce restocked items on our Facebook page, so it’s a good idea for you to check regularly.

3. What are your standard terms & conditions for sales using codes?
- For registered members only.
- Applicable once only in a single receipt.
- Discount codes cannot be combined.
- Cash vouchers are not exchangeable for cash.
- D.R. Binwani Sdn. Bhd. has the rights to amend their terms & conditions at any time.

Physical store

1. Can I return an item at the physical store?

Yes you can. However the return process will take a few days. We will send the new item to your address. Please check our Return & Delivery page.

2. How long does it take

(a) to exchange and receive my replacement order?

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(b) to receive my reimbursement for cancelled orders?

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3. Where is your physical store located?

Our store is located at:

Malaysia:

BANGSAR SHOPPING CENTRE (BINWANI’S & LUSTRO)
LOT F111, LEVEL 1,
BANGSAR SHOPPING CENTRE
GREAT EASTERN MALL (BINWANI’S & LUSTRO)
LOT 2, GROUND FLOOR, GREAT EASTERN MALL

GREAT EASTERN MALL (DUDALINA)
LOT 6, GROUND FLOOR, GREAT EASTERN MALL

AEON MALL SHAH ALAM (BINWANI’S, DUDALINA & LUSTRO)
LOT G06, GROUND FLOOR, AEON MALL SHAH ALAM

Stay tuned to our social media pages for any updates on store opening elsewhere!

2. Can I collect reward points from offline purchases at your store?
Yes of course! Kindly provide your email at the cashier and we'll credit your account accordingly.

3. Can I return / exchange my online purchases at your store?
Please be informed that all online purchases can only be processed by our centralized warehouse team. Therefore, you can just drop the item at our physical store and it will be returned back to us to be processed accordinglyand the exchanges will be managed from our Customer Service.

4. How do I track my purchases?

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