1. Where do you deliver?
We offer shipping to Malaysia, Indonesia and Singapore! Kindly refer to the shipping description on our standard shipping rates for countries we deliver to.

2. How much does shipping cost?
We offer free shipping to anywhere in Malaysia, Singapore and Indonesia.

3. How long does delivery take?
Local delivery is within 1 to 3 working days. International delivery will take 3 - 5 working days.

4. Has my order been shipped out yet?
Once your order has been processed and packed, we will email you a unique tracking code for you to keep tab on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case it’s there!
Paid orders made before 3pm will be shipped out on the day itself. Orders made after that will be shipped the next day.

5. Oops! The item I received is faulty!
We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately.
Take a photo of your item (the part that is faulty) and include a short description along with your order ID and send to online@binwani.com. We will exchange your item for a new one. In the event your faulty item is out of stock, we will reimburse you in the form of refund to your preferred account.

6. I received an incorrect item.
Do let us know immediately via email at online@binwani.com along with your order ID and we’ll get it sorted out for you.

7. An item is missing from my order.
Oh no! But not to worry! Send an email to online@binwani.com with your order ID and we’ll have it shipped out to you ASAP!

8. Which address should I ship my order to?
If you are at work, it would be advisable to ship to your office address because postal services like PosLaju operate between 8:30am to 8pm on weekdays and 8:30am to 5pm on Saturdays.
If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest PosLaju office to you or sent back to us.

9. Can I choose Cash on Delivery (COD) for pre-order items?
We truly apologize as COD is not applicable for pre-order items.

10. I can't select Cash on Delivery (COD) upon checkout.
Kindly note Cash on Delivery is only applicable within Klang Valley (for orders below RM500).

11. Are items in my cart reserved for me?
Putting an item into your cart does NOT reserve or hold that item for you. Until you proceed to checkout and make payment, that item will be available to other buyers. Many items are available in limited quantities, so an item may sell out before you checkout.

12. Will my parcel be charged customs and import charges?
All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be. Binwani’s Online e-Commerce has no control over the fees imposed and we also cannot reimburse the amount in any capacity.