1. How do I place an order?
2. What do I do if there's a problem with my order?
Our customer service representatives are more than happy to help you. Email us at firstname.lastname@example.org or call 03 – 2778 4380 from Monday to Friday between 9:30am to 7pm.
3. What payment methods do you accept?
You can either pay by:
4. I did not get a confirmation of payment. Has my order been processed? Have I been charged?
Kindly contact us immediately via email, call or live chat and we'll assist in canceling your order so that you can place a new one. We can't guarantee the item you purchased is still in stock. In the case that you’ve already made payment, we will have to refund you in Loyalty Credit Point.
5. Can I cancel my order?
Yes, you can but you will need to call us as soon as possible so that we won’t process your order.
6. Why was my order canceled?
In most cases, orders are automatically canceled if we do not receive payments from you via MOLPay, or if no payment is made within 24 hours for direct bank-in. However, if the amount has been deducted from your bank account, kindly email us at email@example.com and we'll sort it out right away!
7. How do I add an item to my order after checking out?
You will need to make a separate order altogether.
8. I received my order, but one of them is missing. What do I do?
We are terribly sorry about that! Please email us your order ID and the item you did not receive to firstname.lastname@example.org.
9. I've received an incorrect item in my order.
We are terribly sorry about that! Please email us your order ID and the item you did not receive to email@example.com. You will then need to return the incorrectly received item back to us. You will note be charged for returning the item.
10. Do you restock items?
Some items are restock able. Whenever we get a restock, we will usually announce it in our newsletter, so it’s good to check frequently. Please send us the SKU no. for us to check and get back to you soonest.
11. Can you let me know when an item has been restocked?
Unfortunately, we are unable to do so. Sorry! We usually announce restocked items in our newsletter and Instagram, so don't forget to subscribe and check frequently!